Privacy Notice

Who We Are

LevelUp Solutions Group LLC: The LevelUp Solutions Group LLC Group of companies (“LevelUp Solutions Group LLC”) provide accessible and affordable eLearning services worldwide. “LevelUp Solutions Group LLC LLC”, located in the United States of America. The LevelUp Solutions Group LLC Group complies with Data Protection Laws, including the European regulation for data protection 2016/679/EU (General Data Protection Regulation – GDPR). LevelUp Solutions Group LLC will not knowingly do anything or permit anything to be done which might lead to a breach of the Data Protection Laws.

Collection: The Personally Identifiable Information We Collect

Visitors and Users: In the course of using an LevelUp Solutions Group LLC Site, you may provide us with personally identifiable information. This refers to information about you that can be used to contact or identify you, and information on your use of and activities at our Site that may be connected with you (“Personal Information”). Personal Information that we collect may include, but is not limited to, your name and email address. When you visit the Site, our servers automatically record information that your browser sends whenever you visit a website. This information may include, but is not limited to, your Internet Protocol address, browser type, the web page you were visiting before you came to our Site and information you search for on our Site. Like many websites, we may also use “cookies” to collect information. A cookie is a small data file stored by your browser at your Device’s hard disk for record-keeping purposes. We use “session ID cookies” in order to support login and main service functionality at our services sites. We may also store cookies of third-party providers, as explained in each Site Privacy Policy. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of our services.

In some cases another User (such as an administrator) may create an account on your behalf and may provide your information, including Personal Information (most commonly when your company requests that you use our service). We collect Information under the direction of our Customers and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our Customers and would no longer like us to process your information, please contact your employer and us at the contact information below.

Customers: In addition to the data we collect for all Users, we also collect data that are required for your contract with us, such as your company affiliation, invoicing data and also service usage data that prove that the service is used in accordance to your subscription terms, We may also acquire additional data through our Customers’ support requests to the extent this is required for us to resolve a technical issue or respond to a request or complaint. We also email to our Customers newsletters, announcements regarding the service, or marketing material. If you are a Customer and no longer wish to receive such emails you can remove yourself from the recipients list at any time by selecting the “unsubscribe” link provided within the e-mail footer. If you are providing information (including Personal Information) about someone else, you must have the authority to act for them and to consent to the collection and use of their Personal Information.

Credit Cards: We do not store your credit card information in our systems. All credit card transactions are processed using secure encryption – the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely at gateways on a PCI-compliant network.

Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our “Site”. Such Content includes any Personal Information or other sensitive information that you choose to include (“incidentally-collected Personal Information”). Although LevelUp Solutions Group LLC owns the code, databases, and all rights to our services, Customers retain ownership, control and all rights to their records and data which are their property.

Other submissions: We collect other data that you submit to our “Site” or as you participate in any interactive features of our Services, participate in a survey, contest, activity or event, request Customer support, or otherwise communicate with us.

How We Use, Process and Retain Personal Information

Personal Information is or may be used for the following purposes:

• to provide and improve our Site, services, features and content,

• to administer your use of our Site,

• to enable you to enjoy and easily navigate the Site,

• to better understand your needs and interests,

• to fulfill requests you may make,

• to personalize your experience,

• to provide or offer software updates and product announcements, and

• to provide you with further information and offers from us or third parties that we believe you may find useful or interesting, including newsletters, marketing or promotional.

We use information we obtain by technical means (such as the logging performed by our servers or through the use of cookies) for the above purposes and in order to monitor and analyze use of the Site and our services, for the Site’s technical administration, to increase our Site’s functionality and user-friendliness, to better tailor it to your needs, to generate and derive useful data and information concerning the interests, characteristics and website use behavior, and to verify that visitors to the Site meet the criteria required to process their requests.

We collect and process personal data in a transparent manner, to the extent necessary for specified, explicit and legitimate purposes, and do not process it further in a manner incompatible with those purposes. We take care that the data we collect are accurate and, when necessary, updated. We take all reasonable steps to immediately delete or rectify personal data, if inaccurate. We process data in a way that guarantees their security, including their protection against unauthorized or unlawful processing and accidental loss, destruction or degradation, using appropriate technical or organizational measures. We are ready to prove at any moment how we adhere to the above principles. We take the appropriate technical and organizational measures for the security, confidentiality, integrity and availability of the data. We expressly declare that these measures ensure that, by definition, personal data are not made accessible without the intervention of the natural person to an indeterminate number of natural persons.

Each domain’s data are retained for as long as the Customer’s subscription to the service lasts. Upon contract expiration the data will be deleted or returned to the Customer if the Customer instructs us to. Alternatively, the retention period is as specified in the respective Service agreement and in any case data are not retained beyond twelve (12) months after an LevelUp Solutions Group LLC service is terminated.

Website contact, demo, and pricing submissions are retained for no more than ninety (90) days from submission. Career application information and résumé files are retained for no more than twelve (12) months from submission. These periods may be extended only where required by law or to establish, exercise, or defend legal claims. The Site requires explicit purpose-specific consent before either type of form can be submitted.

Information Sharing and Disclosure

Users: We will display your Personal Information in your profile page and elsewhere on the Site according to the preferences you set in your account. Any information you choose to provide should reflect how much you want other Users to know about you. We recommend that you guard your anonymity and sensitive information, and we encourage you to think carefully about what information you disclose in your profile pages. You can review and revise your profile information at any time. You should be aware that the administrator, as well as specially designated support personnel in order to provide support for technical issues you may face, may be able to: access information in and about your account; access communications history, including file attachments, for your account; disclose, restrict, or access information that you have provided or that is made available to you when using your account, including your Content; and control how your account may be accessed or deleted.

Third Parties: We do not sell your Personal Information or Content and will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes). Service Providers, Business Partners and Others: For security, service operation and management purposes, our services also use third-party services that provide the same level of protection as LevelUp Solutions Group LLC. Third-party vendors and providers supply the necessary hardware, software, networking and storage to run the LevelUp Solutions Group LLC services; a detailed listing of them is included in the Terms of Service in the Data Processing Addendum (DPA) of each service. These third parties have access to your Personal Information only for purposes of performing these tasks on our behalf.

Compliance with Laws and Law Enforcement: LevelUp Solutions Group LLC cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of LevelUp Solutions Group LLC or a third party, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable.

Children: Our services are not directed to children. We do not knowingly collect Personal Information from children. If we become aware that a child has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact us at the contact information below.

Business Transfers: We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified on any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Your Rights

LevelUp Solutions Group LLC respects your rights as a data subject. When LevelUp Solutions Group LLC processes personal data on behalf of and as instructed by its Customers, our Customers are responsible towards the data subjects and you should contact the respective Customer to which the content of your service belongs for exercising your rights. In this case, LevelUp Solutions Group LLC does not respond directly to your requests for the exercise of your rights that come to our knowledge, but we inform the Customer without delay and provide all reasonable and reasonable assistance to satisfy your requests in accordance with instructions of the Customer. The LevelUp Solutions Group LLC services have all the necessary features to enable our Customers to exercise the rights of the data subjects on their behalf. For example, the service provides the ability to obtain and manage consent, and to implement strict and secure password policies as well as to exercise the right to be forgotten.

LevelUp Solutions Group LLC adheres to the principle of transparency in processing. For any question regarding this Privacy Notice or the Privacy Policy of any of our services you may contact us at privacy at support@levelupllc.io. We will respond without delay and in any case within one month upon receipt of the request.

Access: You have the right to receive from LevelUp Solutions Group LLC confirmation on whether your personal data are processed and in case this happens all required information thereof (processing means, goal, records etc.).

Rectification: You have the right to require the rectification of inaccurate data relating to you without undue delay, as well as to fill in incomplete data if necessary for processing. If you have an account on our Site you can update your account data through your profile.

Erasure: You have the right to ask for the erasure of personal data concerning you without undue delay. LevelUp Solutions Group LLC by means of its designated personnel will erase the data where one of the following grounds applies: a) the personal data are no longer necessary in relation to the purposes of processing; or b) the person requesting the erasure withdraws consent on which the processing is based and there is no other legal ground for the processing; or c) the data subject objects to the processing and there are no overriding legitimate grounds for the processing or the data subject objects to processing for direct marketing; or d) the personal data have to be erased for compliance with a legal obligation. LevelUp Solutions Group LLC will not proceed to the erasure of the personal data if the data must be maintained for compliance with a legal obligation or in cases where the processing is required for the establishment, exercise or defence of legal claims. If you receive marketing emails, you can remove yourself from the recipients list by selecting the “unsubscribe” link within the e-mail.

Restriction of processing: You have the right to request restriction of processing if the accuracy of personal data is disputed, for that period of time that allows LevelUp Solutions Group LLC to verify the accuracy of personal data or based on any other legitimate reason specified in applicable Data Protection Laws.

Data Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format as well as the right to request the direct transmission of personal data by LevelUp Solutions Group LLC to another, if this is technically feasible.

Right to Object: You may oppose the processing of personal data which takes place without your consent. In this case, LevelUp Solutions Group LLC no longer submits the personal data unless it demonstrates imperative and legitimate reasons for the processing that outweigh the interests, rights and freedoms of you as a data subject or for the foundation, exercise or support of legal claims. If you receive promotional emails, you can remove yourself from the recipients list by selecting the “unsubscribe” link within the e-mail content. You may also oppose processing at any time by contacting us at the email provided at the end of this Privacy Notice.

Complaint to Supervisory Authority: You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of your personal data infringes Data Privacy Laws.

Security

LevelUp Solutions Group LLC is very concerned with safeguarding your information. We employ reasonable measures designed to protect your information from unauthorized access.

Data Ownership

Although LevelUp Solutions Group LLC owns the code, databases, and all rights to the LevelUp Solutions Group LLC services, Customers retain ownership, control and all rights to their records and data which are their property.

Data Transfers from the EU and the UK to the United States

The transfer is subject to the latest versions of the Standard Contractual Clauses approved by the European Commission from time to time, as published in the Official Journal of the European Union.

Cooperation With Supervisory Authorities

LevelUp Solutions Group LLC commits to cooperate with the panel established by the EU data protection authorities (DPAs) and the ICO in the UK and comply with the advice given with regard to data transferred from the EU and the UK.

Contacting Us

If you have any questions about this Privacy Notice or related request, please contact us at: privacy at support@levelupllc.io.